Store Policy

We are committed to providing you with the best shopping experience possible. Please read our store policies carefully. By using our website and making a purchase, you agree to the terms outlined below.

Shipping Policy
Domestic Shipping
- Standard Shipping: Orders are processed within 1-2 business days and typically delivered within 5-7 business days.
- Expedited Shipping: Available at an additional cost. Orders are processed within 1 business day and typically delivered within 2-3 business days.
- Shipping Charges: Calculated at checkout based on the weight and destination of the order.

International Shipping
- Availability: We ship worldwide. Delivery times and shipping charges vary by destination.
- Customs and Duties: Customers are responsible for any customs duties, taxes, or fees imposed by their country.

Return and Exchange Policy
Returns
- Eligibility: Returns are accepted within 30 days of the purchase date. Products must be unused, in their original packaging, and in resalable condition.
- Process: To initiate a return, contact our customer service at info@darkpearl.shop with your order number and reason for return. We will provide you with a return authorization and instructions.
- Refunds: Refunds are processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method.

Exchanges
- Eligibility: Exchanges are accepted within 30 days of the purchase date. Products must be unused and in their original packaging.
- Process: To exchange a product, follow the return process and specify that you would like an exchange. Indicate the new product you would like to receive.
- Shipping Costs: Customers are responsible for shipping costs associated with returns and exchanges unless the item was damaged or incorrect.

Damaged or Incorrect Items
- Damaged Items: If you receive a damaged item, please contact us within 7 days of delivery with your order number and photos of the damage. We will arrange for a replacement or refund.
- Incorrect Items: If you receive an incorrect item, please contact us within 7 days of delivery with your order number and details of the incorrect product. We will arrange for the correct item to be sent to you.

Payment Policy
- Accepted Payment Methods: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
- Payment Security: All transactions are secure and encrypted. We do not store your credit card information.

Privacy Policy
- Data Collection: We collect personal information necessary to process your order, including your name, address, email, and payment details.
- Data Usage: Your information is used solely for processing orders and improving your shopping experience. We do not sell or share your personal information with third parties.
- Data Security: We implement industry-standard security measures to protect your data.

Terms of Service
By using our website and making a purchase, you agree to our terms of service. We reserve the right to update these policies at any time. Any changes will be posted on our website.

Conclusion
Thank you for shopping at Dark Pearl. We value your business and strive to provide the best products and customer service. If you have any feedback or suggestions, please let us know.

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Dark Pearl reserves the right to modify these policies at any time. Please review them regularly for any updates.